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Citizen Posts
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Dear Parents, Students, Stakeholders and the entire public, Kampala International University has noted with concern the ongoing media engagements relating to the state of affairs in the university. The major issues of contention include students’ tuition payment policy, academic issues and welfare among other things.
As the Top-ranked Private University in the region, and the Second Best overall university in the country, Kampala International University (KIU) remains committed to maintaining an inclusive, transparent, responsive and conducive learning and work environment that upholds both academic excellence and institutional sustainability.
The University emphasizes the importance of timely tuition payment to ensure the continued provision of essential services that benefit all students, lecturers, staff, parents, guardians, and sponsors. While surcharges and late payment penalties are part of the University’s financial policy to encourage compliance with payment timelines, these are applied with fairness, empathy, and accountability.
KIU’s transparent bursary system takes into consideration the needy students spread across the country, with slots allocated fairly to all the districts. KIU has a clear student complaint handling procedure for all complaints ranging from admissions, registration, tuition and bursaries, teaching and learning, assessment, students’ marks and graduation.
Details regarding tuition payment policies, payment procedures, and related academic guidelines are clearly outlined in the KIU Student Instruction Manual and Handbook, issued to all new students during orientation sessions and reinforced through ongoing engagements throughout the academic journey.
Recognizing that financial challenges may occur, students and sponsors who experience genuine constraints are strongly encouraged to engage the Directorate of Finance, the Dean of Students, or respective College or School Administrators for guidance and possible flexible arrangements. These offices remain open and approachable, ensuring that every concern is handled with understanding and professionalism.
KIU takes pride in upholding high ethical and professional standards, fostering an environment of fairness, respect, and non-discrimination across all its operations. The University continuously strives to strengthen collaboration between students, staff and management to promote shared responsibility and mutual trust. KIU prides in efficient and transparent academic systems and processes, with high regard for integrity of examination and grading processes.
We encourage any student, parent or stakeholder with a genuine concern to come to our customer care desk for further management and assistance. KIU appreciates the continued cooperation of all stakeholders in maintaining a community built on integrity, transparency, and commitment to quality education. KIU re-assures the public of their commitment to driving innovations, promoting excellence and transforming lives through quality education and a conducive work environment.
